NFLST Sergeant Practice Exam 2025 - Free Sergeant Practice Questions and Study Guide

Active listening is a crucial communication skill that entails not just hearing the words being spoken, but also understanding the message being conveyed. The act of active listening involves responding and engaging with the speaker in a way that reflects comprehension and acknowledgment of their message.

Verbal responses such as paraphrasing, asking clarifying questions, or summarizing what has been said serve as essential components of active listening. These verbal cues indicate to the speaker that their message has been received and understood. Furthermore, by engaging verbally, the listener creates a dialogue that encourages the speaker to elaborate or clarify their points, fostering a deeper exchange.

While emotional, physical, and visual cues can play supporting roles in communication, they do not fully encompass the core element of showing understanding in active listening as effectively as verbal responses do. Emotional understanding might enhance the connection but doesn’t directly convey comprehension, while physical gestures (like nodding) and visual attention (like maintaining eye contact) support but do not replace the need for verbal engagement.